NSIA BANQUE TOITS-ROUGES in Ivory Coast

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comments 5

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  Alex Samule

  :: 19 October 2023 11:23:55

  Very good and they service is good

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  Georges ZOUCKTELLY

  :: 10 December 2022 11:55:37

  Multiple banking services. You have various money transfer and withdrawal platforms.

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  Thibault K. KOUAKOU

  :: 20 May 2022 16:46:06

  I am particularly disappointed with this Agency. Here is the reason: On 05/03/2022, I made a redemption request following the expiry of my “Nova Pension” savings. On the form that I had duly completed and signed, it was clearly mentioned that my savings would be made available to me within 15 days. Twelve (12) days after this request, I went to this Agency again to ensure that there was no omission that could compromise the processing of the file. I was reassured that there was no problem. Eighteen (18) days after my request, I go there a third time to find out if my savings are available. And that's when I was told that an e-mail had been sent to my original agency (BDR) and that the manager of that agency had not yet responded to it so that my file could be processed. So I ask what action to take in this case. I am told that I must go to my original agency (BDR where my account is domiciled) in order to make a new request. As soon as I said that, I went to my original agency and met a customer advisor there to whom I reported what I had been told at the Toits Rouges agency. What was his amazement! She told me that under no circumstances is the client obliged to go to their original agency to handle this type of file. Because, she says, this is possible in any Agency. She then called one of the managers of the Red Roof Agency to tell her this. I then return to the Toits Rouges Agency. A few moments later, I am told that my file has just been processed and that my savings will be available to me in 72 hours. So questions: why did they make me go through all this before processing my file? What was the purpose? So, instead of 15 days, I will have to wait 21 days (if there is not another series) to hope to see my savings available. I have been at NSIA Banque (formerly BIAO) for 35 years. I have never known any other Bank than this one. I have seen her evolve from 1987 until now and I believed in her; reason for my loyalty to her. But this is the very first time that I have experienced such disappointment. With the older generation of managers, we didn't experience this kind of thing. So, let the new generation not disappoint us; that would be a real shame. It was my misadventure which, I dare to hope, will not continue!

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  Henri V

  :: 05 December 2017 13:44:54

  Located at the new roundabout in the Kuwait district, this local bank branch is visible through its beautiful architecture and is easy to access by wheelchair. The welcome is warm and friendly. Staff treat and advise customers on banking products

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  ISAAC NDA

  :: 30 June 2017 09:06:34

  Delay of customer advisors. Perpetual “connection problems”. Late opening of cash registers. A lot of effort still needs to be made in customer care. Poor